Home/Policies
Governance
Policies
The policies that govern how we admit, support and treat our learners, published so that applicants, learners, partners and regulators can all read the same documents.
Before you apply
Admissions and fees
Admissions Policy
How applications are assessed, the entry requirements, and the information you receive before you enrol.
PDF · version 1.0
Fees, Refunds and Withdrawals Policy
Fees, payment terms, refunds, and what happens if you withdraw.
PDF · version 1.0
Terms and Conditions
The contract between you and the College, formed when you accept an offer and complete enrolment.
PDF · version 1.0
Your rights and our commitments
While you study
Complaints Policy
How to raise a concern informally or make a formal complaint, and how it will be handled.
PDF · version 1.0
Academic Appeals Policy
How to appeal an assessment decision, and how an appeal is reviewed.
PDF · version 1.0
Reasonable Adjustments, Special Consideration and Extenuating Circumstances Policy
How to ask for an adjustment to the way you are assessed, and what happens if something beyond your control affects your work.
PDF · version 1.0
Academic Integrity, Malpractice and Maladministration Policy
What counts as academic misconduct, including the use of artificial intelligence, and how cases are handled.
PDF · version 1.0
Learner Work Authentication Policy
How we confirm that the work you submit is your own.
PDF · version 1.0
Equality, Diversity and Inclusion Policy
Our commitment to equality, and how to raise a concern about discrimination or harassment.
PDF · version 1.0
Your data and this website
Privacy and data
Privacy Policy
What personal data we collect, why, how long we keep it, and your rights.
PDF · version 1.0
Data Protection and GDPR Policy
How the College meets its obligations under UK data protection law.
PDF · version 1.0
Behind the scenes
Quality assurance documents
The College also maintains internal quality assurance documents, including its assessment and internal quality assurance policy, sampling strategy, recognition of prior learning, conflict of interest, records retention and business continuity arrangements. These are written for staff and for our awarding organisations, and are available to an awarding organisation or regulator on request.