Ravenscroft College — London, United Kingdom
Learner Charter
Last Reviewed: March 2026 · Next Review: March 2027
Introduction
The Ravenscroft College Learner Charter sets out the mutual expectations between the College and its learners. It describes what learners can expect from the College and what the College expects from its learners in return. This charter reflects the College's commitment to providing a supportive, high-quality, and inclusive learning experience, and to upholding the standards required by our awarding body partners and regulatory bodies.
What You Can Expect from Ravenscroft College
Teaching and Learning
- High-quality, engaging, and professionally relevant teaching, designed and delivered by experienced and qualified staff.
- Clear programme specifications, learning outcomes, and assessment criteria aligned to the requirements of the relevant awarding body.
- A structured virtual learning environment (VLE) with access to course materials, recorded sessions, and learning resources.
- Scheduled live virtual sessions, individual tutorial support, and regular opportunities for interaction with tutors and peers.
- Timely and constructive feedback on assessments to support your learning and progression.
Support and Guidance
- A comprehensive induction programme to help you understand how to access and use the College's systems, resources, and support services.
- Access to academic and pastoral support, including guidance on study skills, assessment preparation, and personal wellbeing.
- Clear information about progression pathways, including university top-up and postgraduate options following the completion of your programme.
- Reasonable adjustments for learners with disabilities or additional needs, in accordance with the Equality Act 2010.
- A Designated Safeguarding Lead available to address any safeguarding concerns.
Communication
- Clear, honest, and timely communication about your programme, assessments, fees, and any changes that may affect your studies.
- Acknowledgement and response to enquiries within a reasonable timeframe.
- Regular updates on College news, events, and opportunities relevant to your learning.
Fairness and Respect
- An admissions process that is fair, transparent, and based on published criteria.
- A learning environment free from discrimination, harassment, and bullying, in line with the College's Equality, Diversity and Inclusion Policy.
- Access to a clear and fair complaints and appeals process.
- Protection of your personal data in accordance with the College's Data Protection and GDPR Policy.
What Ravenscroft College Expects from You
Engagement and Commitment
- Attend and actively participate in scheduled live sessions, tutorials, and learning activities.
- Engage regularly with the virtual learning environment, course materials, and set tasks.
- Submit all assessments by the published deadlines and in accordance with the awarding body's requirements.
- Communicate promptly with the College if you are experiencing difficulties that may affect your studies.
Academic Integrity
- Submit work that is your own and properly reference all sources in accordance with the College's academic integrity policy.
- Do not engage in plagiarism, collusion, or any form of academic misconduct.
- Respect the intellectual property of the College, its staff, and fellow learners.
Respect and Responsibility
- Treat all staff, fellow learners, and members of the College community with dignity, courtesy, and respect.
- Adhere to the College's policies and codes of conduct, including the Equality, Diversity and Inclusion Policy and Safeguarding Policy.
- Use the College's digital platforms and communication channels responsibly and in accordance with acceptable use guidelines.
- Raise any concerns or complaints through the appropriate channels and in a constructive manner.
Financial Obligations
- Pay all fees in accordance with the agreed payment terms and schedule.
- Notify the College promptly if you are unable to meet a financial obligation.
Working Together
Ravenscroft College believes that the best outcomes are achieved when the College and its learners work in partnership. This charter is not a legal contract, but it represents the College's sincere commitment to its learners and a shared understanding of the standards and expectations that underpin a successful learning experience.
We encourage all learners to familiarise themselves with this charter and the College's full range of policies, which are available on our website at ravenscroftcollege.co.uk.
Review
This charter will be reviewed annually in consultation with learner representatives and in light of feedback, regulatory developments, and institutional improvement priorities.